Celebrating National Customer Service Week with WonderDays

At WonderDays, we believe that exceptional customer service isn’t just a department – it’s the heart of everything we do. This National Customer Service Week (NCSW), we’re taking the time to celebrate the people behind the scenes who go above and beyond to ensure your experience with us is nothing short of extraordinary.

What is National Customer Service Week?

National Customer Service Week commences Monday 7th October and is a chance for companies across the UK to highlight the importance of customer service and acknowledge the teams that make it all possible. It’s a week dedicated to celebrating the human side of business – the friendly voices, problem solvers, and patient listeners who ensure that every interaction you have with a brand leaves you feeling valued and cared for.

Why is Customer Service So Important to WonderDays?

At WonderDays, we’re about creating unforgettable experiences, and that begins from the moment you visit our website or give us a call. Whether you’re booking a hot air balloon ride, choosing the perfect wellness retreat, or planning an 18th birthday surprise in Edinburgh, we know how crucial it is for your experience to be smooth, exciting and stress-free.

Our customer service team is there to support you every step of the way – answering your questions, helping you pick the right experience, and making sure everything goes off without a hitch. With thousands of customers across the UK, we take pride in offering personalised assistance, tailored to your needs, to make your WonderDays experience truly magical.

What Sets WonderDays Customer Service Apart from other Experience Companies

A passion and drive for a truly wonderful customer experience is at the heart of everything we do. Our customer experience champions are truly invested in ensuring your customer service experience is one to remember. We encourage our team to do something very easy… be themselves. They naturally show flair and personality when dealing with your enquires and rest assured – you'll find no scripts or bots here! Whilst other companies are downsizing telephony contact centres, we are increasing staffing in such environments in order to deliver some of the best possible enquiry response times in the industry. We could go on, but we allow our amazing customer service reviews speak for themselves.

Celebrating Our Heroes: The WonderDays Customer Service Team

This National Customer Service Week, we want to shine a spotlight on our incredible customer service team. They’re the unsung heroes who:

• Resolve issues with care: Whether there’s a change in plans or an unexpected hurdle, they’re there to fix it with a smile.

• Provide expert advice: Need help choosing the perfect gift for someone special? Our team knows our experiences inside out and can guide you to the ideal choice.

• Ensure smooth bookings: From browsing to buying, they make sure the process is seamless so you can focus on the fun part – the experience itself!

• Listen to your feedback: We value every piece of feedback we get, and our team works hard to ensure that it shapes the way we serve you in the future.

How We're Celebrating NCSW

During National Customer Service Week, we’re taking a few extra steps to show our appreciation for both our customers and our customer service team. Here’s what you can look forward to:

• Behind-the-scenes insights: Ever wondered what goes into ensuring top-tier service at WonderDays? We’ll be sharing stories and shout-outs to our team members on social media throughout the week.

• Seizing The Opportunity: Whilst we are celebrating NSCW, we are also using it as an opportunity for us to evolve our existing customer journey with training and fun activities.

• Team celebrations: We’re also taking the time to recognise and reward our customer service team – because they truly are the backbone of our brand.

Keep an eye on our blog and socials for updates throughout the week from Monday 7th October 2024

A Thank You to Our Customers

Finally, we want to say a big thank you to all of our customers. Without you, none of this would be possible. Your feedback, reviews, and support push us to continually improve and create better experiences for you. This National Customer Service Week, we invite you to share your stories with us – whether it’s a memorable experience you’ve had with our team or a shout-out to a specific WonderDays superstar!

The WonderDays Commitment

National Customer Service Week is just one moment in our ongoing commitment to delivering the best customer experience. Every week is customer service week for us, because every interaction matters. Whether you’re planning your next adventure or looking for the perfect gift, we’re here to help make your WonderDays experience one to remember.

Here’s to celebrating great service – today, this week, and always!