Booking A WonderDay

I have a WonderDays voucher – how do I book my experience?

WonderDays vouchers should be activated on receipt by whoever is going to take the experience here: www.wonderdays.co.uk/my-voucher.
Simply enter the voucher reference number found on your voucher.
Once activated, information on how to then contact the provider and book onto your chosen experience will swiftly follow.
Each provider can vary on how you actually book a date with them.

Do I need to pre-book my experience?

Yes, you must book in advance with the experience provider using the contact details provided when you activate your voucher.
We recommend making your booking as far in advance as possible to avoid disappointment.
Some experiences are weather dependant (e.g. hot air balloon rides and driving experiences) so availability can be limited during winter months or to specific times of the year.

Do I need to take the experience before the expiry date or just book?

The experience must be booked and completed before the expiry date. Providers are not obliged to accept any bookings that take place after the expiry date.

I have booked a date, is it possible to cancel or re-schedule?

Once you have confirmed your booking date with a provider, any amendments/ cancellations would be bound by their individual terms and conditions.
If you want to make any changes to an existing booking, you must contact the provider of your experience directly.
If you don't have their contact details to hand anymore, simply login to www.wonderdays.co.uk/my-voucher with your voucher reference number and you will have access to all the relevant contact information.
If you can't log into the My Voucher site please contact us and we will be happy to provide the contact information for you.

My experience has been cancelled, what can I do?

Some experiences are dependent on certain conditions i.e. weather. This can be frustrating but is for participant safety. There may also be other circumstances beyond the provider’s control that result it being cancelled. Please get in touch directly with the provider if you are unsure how to re-book for another date or have any other questions about this.

What happens if I miss my booked experience?

Generally if you miss an experience, your voucher will be void.
However, if you feel there are extenuating circumstances behind this, then please get in touch with the experience day provider directly to discuss any options.

What If I have a pre-existing medical condition i.e. heart problems, pregnancy etc.?

Some suppliers will have restrictions regarding medical conditions so please read through the information provided in the experience details before purchasing should any of them be relevant to you, or the recipient if it’s a gift.